Return & Refund Policy
Last updated: January 15, 2026
At Templatefairy, customer satisfaction is our top priority. We want you to feel confident and comfortable when shopping with us. This Return & Refund Policy explains how returns and refunds are handled, including eligibility requirements, timelines, and processing procedures.
Please review the policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
We accept returns on eligible items within 30 days from the date you receive your order. To qualify for a return, items must meet the following conditions:
- The item must be unused, unworn, and unwashed
- The item must be in its original condition
- All original tags, labels, and packaging must be intact
- The return request must be submitted within the 30-day return window
Items that do not meet these conditions may not be eligible for a return or refund.
2. Return Policy by Product Category
The table below outlines return eligibility for each product category sold at Templatefairy.
| Product Category | Return Window | Conditions |
|---|---|---|
| Women’s Clothing | 30 days from delivery | Unworn, unwashed, original tags attached |
| Jewelry | 30 days from delivery | Unused, in original packaging |
| Accessories | 30 days from delivery | Unused, in original condition |
3. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 10 business days.
Refunds are issued to the original payment method used during checkout. Depending on your payment provider or bank, it may take additional time for the refund to appear on your statement.
| Refund Aspect | Policy Details |
|---|---|
| Refund Processing Time | Within 10 business days after return approval |
| Restocking / Handling Fees | No fees at all |
| Refund Method | Original payment method |
4. Return Shipping
We offer free return shipping on all eligible returns. Customers are not required to pay any return shipping fees under any circumstances.
Whether the item is returned due to a change of mind or due to receiving a defective, damaged, or incorrect product, we will provide clear return instructions and ensure that no return shipping costs are charged.
We may provide a prepaid return shipping solution or alternative return instructions depending on the situation. To ensure your return is processed smoothly, we still recommend using a trackable shipping method if applicable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will review the issue and provide a suitable resolution, which may include a replacement or refund.
6. Customer Support
If you have any questions regarding returns or refunds, please contact us:
Email: support@templatefairy.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
You can also reach us via our Contact Us page.
