Return & Refund Policy

Last Updated: April 24, 2024

At Templatefairy, we prioritize customer satisfaction and stand behind the quality of our baby clothing products. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning items and receiving refunds. By placing an order on https://templatefairy.com/, you agree to the terms described below.

1. Return Eligibility

We offer a 60-day return window from the date of delivery. Customers may request a return if the item meets the following conditions:

• Item is unused, unworn, and in original condition
• Item is returned in original packaging (if applicable)
• No signs of washing, damage, or alteration by the customer
• Proof of purchase (order confirmation or receipt) is provided

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return:

• Worn or washed baby clothing
• Items marked as “Final Sale” or “Non-Returnable”
• Gift cards or promotional items
• Items damaged due to misuse or improper care

3. Return Process

To initiate a return, please follow the steps below:

1. Contact our support team at support@templatefairy.com
2. Provide your order number and reason for return
3. Our team will review your request and provide return instructions
4. Carefully package the item and ship it to the provided return address

Customers are responsible for ensuring the item is securely packaged to prevent damage during return transit.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item)
• We recommend using a trackable shipping method to ensure safe delivery
• Templatefairy is not responsible for returns lost in transit without tracking

5. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Conditions

• Approved refunds will be issued to the original payment method
• Refunds are processed within 12 business days after approval
• No restocking fees or hidden charges will be applied

6. Refund Timeline

Please note that financial institutions may take additional time to reflect the refund in your account.

7. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item:

• Return the original item following the return process
• Place a new order for the desired product

This ensures faster processing and availability of inventory.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
• Include your order number and a description of the issue

We will evaluate the case and provide a replacement or full refund at no additional cost.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

1. Check your bank or payment account
2. Contact your credit card provider or payment service
3. If the issue persists, contact us at support@templatefairy.com

We will assist in verifying the refund status.

10. Order Cancellations

Orders can be canceled only before they are processed or shipped.

If your order has already shipped, you must follow the return process after delivery.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate return information
• Following return instructions provided by our support team
• Ensuring items are returned within the 60-day window
• Retaining proof of return shipment

Failure to meet these responsibilities may result in delays or denial of refunds.

12. Policy Updates

Templatefairy reserves the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.

13. Contact Information

For any questions or assistance regarding returns and refunds, please contact:

14. Summary Overview

Templatefairy is dedicated to providing a seamless and fair return experience. Our goal is to ensure that every customer can shop with confidence, knowing that their satisfaction is fully supported.